PRIVACY POLICY

We are committed to protecting your privacy and ensuring that your personal information is handled in compliance with Canadian laws and regulations, particularly those pertaining to e-commerce and cannabis. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

1.1 Personal Information

• Account Information: When you register an account, we collect your name, email address, mailing address, phone number, and service details related to your veteran status.
• Order Information: When you place orders, we collect transaction details, including payment information, order history, and shipping addresses.

1.2 Non-Personal Information

• Analytics Data: We collect non-personal information such as browser type, device information, and usage data to improve our services.
• Cookies: Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

2. Use of Information

2.1 To Provide Services

• We use your personal information to process transactions, fulfill orders, and deliver products.

2.2 To Improve User Experience

• Non-personal information is used to enhance website functionality and analyze website performance for better service delivery.

2.3 Communication

• We may use your contact details to send updates on your orders, respond to inquiries, and communicate important information about our services.

3. Disclosure of Information

3.1 Third-Party Service Providers

• We may share your information with trusted third parties who perform functions on our behalf, such as payment processing and shipping. These third parties are obligated to protect your information and only use it for the specified purpose.

3.2 Legal Compliance

• We may disclose your information if required by law, or if we believe such action is necessary to comply with legal processes, enforce our terms of service, or protect the rights, property, or safety of our users.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our hosting partner, Hostinger.com, and WordPress platform provide secure environments for data storage and processing.

5. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. You can withdraw your consent at any time, subject to legal or regulatory obligations.

6. Data Retention

We retain your personal information as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

7.1 Access and Correction

• You have the right to access and update your personal information at any time through your account settings.

7.2 Withdrawal of Consent

• Where applicable, you may withdraw your consent to the collection, use, or disclosure of your personal information at any time. Note that withdrawing consent may impact your ability to use some of our services.

8. Minors

Our services are intended only for individuals who are of legal age for purchasing cannabis in Canada. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

general@citizengreen.io or support@citizengreen.io
Phone: 506 502 6890 | Fax: 506 315 2615
#1700, 421, 7th Avenue SW
Calgary, Alberta, T2P 4K9

By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting us with your privacy.