SHIPPING AND DELIVERY

1. Shipping Policy

Shipment processing time:

• All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

• Update this section if your processing time exceeds 2-3 business days.

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2. Shipping rates & delivery estimates:

All orders are shipped via Canada Post, a reliable and trusted delivery service provider. We partner with Canada Post to ensure that your orders are handled with care and delivered promptly.

• Shipping Times: Delivery times are estimates based on Canada Post’s standard delivery schedules and may vary depending on your location within Canada. Please note that while we strive to provide accurate delivery estimates, we are not responsible for delays caused by factors beyond our control, such as adverse weather conditions or postal disruptions.
• Tracking Your Order: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package through the Canada Post website to stay updated on its journey.
• Ownership and Risk: Ownership of products transfers to you upon delivery. At that point, all risk of loss or damage passes to you. It is important to verify the condition of your package upon arrival. If you encounter any issues with your delivery, please contact us promptly.
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3. Customs, Duties and Taxes:

CITIZEN GREEN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Damages

CITIZEN GREEN is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

5. Cancellation Policy

Cancellations, returns, and refunds for Supplier Products will be assessed on a case by case basis by the Supplier. When appropriate as deemed by the Supplier, returns will only be accepted for Supplier Products, due to being received in defective or damaged packaging, or subject to recall. Supplier may process cancellations, product replacements, refunds, and adjustments for the benefit of Platform customers.  Refunds, returns must be processed within 15 days of receipt of the product. 

6. Product Returns”

For safety reasons, medical cannabis products cannot be returned if opened, or damaged products.

Please contact us if you have any issues with your order or if you require more information. For more information please contact us at:

general@citizengreen.io or support@citizengreen.io
Phone: 506 502 6890 | Fax: 506 315 2615
#1700, 421, 7th Avenue SW
Calgary, Alberta, T2P 4K9